Setting up the appointment was easy, and Marcia was helpful on the phone. We received a contract online stating the exact scope of the inspection, and we were able to pay online, too. They even have a discount for teachers. Then, we were sent an appointment reminder online, too. I felt "seen" as a customer the entire process.Jeremy is an incredibly kind, patient, and professional inspector. He answered any question I had within the confines of what he's allowed to do as an inspector. He also asked if I had questions when I didn't promptly ask something, opening the door for a conversation and helping me feel like we weren't rushing. I appreciated the personal touch he brought because my husband and I aren't from around here, so we can't ask family or friends for advice on home stuff.I also noted that he Jeremy was watching me for cues on what to do. I explained that I wanted to wear a mask because I know so many sick people right now, but that he didn't have to if he didn't want to. He did. And then he saw me take off my shoes, and he took of his. These little touches are important because I felt like he respected my (potentially) future home.
